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<?php
namespace App\Notifications;
use App\Models\EmailNotificationSetting;
use App\Models\Ticket;
use Illuminate\Notifications\Messages\SlackMessage;
use NotificationChannels\OneSignal\OneSignalChannel;
use NotificationChannels\OneSignal\OneSignalMessage;
class NewTicket extends BaseNotification
{
/**
* Create a new notification instance.
*
* @return void
*/
private $ticket;
private $emailSetting;
public function __construct(Ticket $ticket)
{
$this->ticket = $ticket;
$this->company = $this->ticket->company;
$this->emailSetting = EmailNotificationSetting::where('company_id', $this->company->id)->where('slug', 'new-support-ticket-request')->first();
}
/**
* Get the notification's delivery channels.
*
* @param mixed $notifiable
* @return array
*/
public function via($notifiable)
{
$via = ['database'];
if ($this->emailSetting->send_email == 'yes' && $notifiable->email_notifications && $notifiable->email != '') {
array_push($via, 'mail');
}
if ($this->emailSetting->send_slack == 'yes' && $this->company->slackSetting->status == 'active') {
array_push($via, 'slack');
}
if ($this->emailSetting->send_push == 'yes') {
array_push($via, OneSignalChannel::class);
}
return $via;
}
/**
* Get the mail representation of the notification.
*
* @param mixed $notifiable
* @return \Illuminate\Notifications\Messages\MailMessage
*/
public function toMail($notifiable)
{
$build = parent::build();
$url = route('tickets.show', $this->ticket->ticket_number);
$url = getDomainSpecificUrl($url, $this->company);
$content = __('email.newTicket.text') . '<br>' . $this->ticket->subject . ' # ' . $this->ticket->ticket_number . '<br>' . __('modules.tickets.requesterName') . ' - ' . $this->ticket->requester->name;
return $build
->subject(__('email.newTicket.subject') . ' - ' . $this->ticket->subject . ' - ' . __('modules.tickets.ticket') . ' # ' . $this->ticket->ticket_number)
->markdown('mail.email', [
'url' => $url,
'content' => $content,
'themeColor' => $this->company->header_color,
'actionText' => __('email.newTicket.action'),
'notifiableName' => $notifiable->name
]);
}
/**
* Get the array representation of the notification.
*
* @param mixed $notifiable
* @return array
*/
//phpcs:ignore
public function toArray($notifiable)
{
return [
'id' => $this->ticket->id,
'created_at' => $this->ticket->created_at->format('Y-m-d H:i:s'),
'subject' => $this->ticket->subject,
'user_id' => $this->ticket->user_id,
'status' => $this->ticket->status,
'agent_id' => $this->ticket->agent_id,
'ticket_number' => $this->ticket->ticket_number
];
}
/**
* Get the Slack representation of the notification.
*
* @param mixed $notifiable
* @return SlackMessage
*/
public function toSlack($notifiable)
{
$slack = $notifiable->company->slackSetting;
if (count($notifiable->employee) > 0 && (!is_null($notifiable->employee[0]->slack_username) && ($notifiable->employee[0]->slack_username != ''))) {
return (new SlackMessage())
->from(config('app.name'))
->image($slack->slack_logo_url)
->to('@' . $notifiable->employee[0]->slack_username)
->content('*' . __('email.newTicket.subject') . '*' . "\n" . $this->ticket->subject . "\n" . __('modules.tickets.requesterName') . ' - ' . $this->ticket->requester->name);
}
return (new SlackMessage())
->from(config('app.name'))
->image($slack->slack_logo_url)
->content('*' . __('email.newTicket.subject') . '*' . "\n" .'This is a redirected notification. Add slack username for *' . $notifiable->name . '*');
}
// phpcs:ignore
public function toOneSignal($notifiable)
{
return OneSignalMessage::create()
->setSubject(__('email.newTicket.subject'))
->setBody(__('email.newTicket.text'));
}
}