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<?php
namespace App\Observers;
use App\Models\Order;
use App\Models\Ticket;
use App\Events\TicketEvent;
use App\Models\Notification;
use App\Models\UniversalSearch;
use App\Models\TicketAgentGroups;
use App\Events\TicketRequesterEvent;
use App\Models\User;
class TicketObserver
{
public function saving(Ticket $ticket)
{
if (!isRunningInConsoleOrSeeding()) {
$userID = (!is_null(user())) ? user()->id : $ticket->user_id;
$ticket->last_updated_by = $userID;
}
}
public function creating(Ticket $model)
{
if (!isRunningInConsoleOrSeeding()) {
$userID = (!is_null(user())) ? user()->id : $model->user_id;
$model->added_by = $userID;
if ($model->isDirty('status') && $model->status == 'closed') {
$model->close_date = now(company()->timezone)->format('Y-m-d');
}
}
if (company()) {
$model->company_id = company()->id;
}
$model->ticket_number = (int)Ticket::max('ticket_number') + 1;
}
public function created(Ticket $model)
{
if (!isRunningInConsoleOrSeeding()) {
// Send admin notification
if (request()->mention_user_ids != '' || request()->mention_user_ids != null){
$model->mentionUser()->sync(request()->mention_user_ids);
$mentionArray = explode(',', request()->mention_user_ids);
$mentionUserIds = array_intersect($mentionArray, array(request()->agent_id));
$unmentionIds = array_diff([request()->agent_id], $mentionArray);
$mentionUserIds = $mentionUserIds ?: $mentionArray;
$userDetails = User::whereIn('id', $mentionArray)->get();
event(new TicketEvent($model, $userDetails, 'MentionTicketAgent'));
if ($unmentionIds != null && $unmentionIds != '' && $model->agent_id != '') {
event(new TicketEvent($model, User::whereIn('id', $unmentionIds)->get(), 'TicketAgent'));
}
} else {
event(new TicketEvent($model, null, 'NewTicket'));
}
if ($model->requester) {
event(new TicketRequesterEvent($model, null, $model->requester));
}
request()->assign_group ? $group_id = request()->assign_group : $group_id = request()->group_id;
$agentGroupData = TicketAgentGroups::where('company_id', $model->company_id)
->where('status', 'enabled')
->where('group_id', $group_id)
->pluck('agent_id')
->toArray();
$ticketData = $model->where('company_id', $model->company_id)
->where('group_id', $group_id)
->whereIn('agent_id', $agentGroupData)
->whereIn('status', ['open', 'pending'])
->whereNotNull('agent_id')
->pluck('agent_id')
->toArray();
$diffAgent = array_diff($agentGroupData, $ticketData);
if(is_null(request()->agent_id)) {
if(!empty($diffAgent)){
$model->agent_id = current($diffAgent);
}
else {
$agentDuplicateCount = array_count_values($ticketData);
if(!empty($agentDuplicateCount)) {
$minVal = min($agentDuplicateCount);
$agent_id = array_search($minVal, $agentDuplicateCount);
$model->agent_id = $agent_id;
}
}
}
else {
$model->agent_id = request()->agent_id;
}
$model->save();
}
}
public function updating(Ticket $ticket)
{
if (!isRunningInConsoleOrSeeding()) {
if ($ticket->isDirty('status') && $ticket->status == 'closed') {
$ticket->close_date = now(company()->timezone)->format('Y-m-d');
}
}
}
public function updated(Ticket $ticket)
{
if (!isRunningInConsoleOrSeeding()) {
if ($ticket->isDirty('agent_id') && $ticket->agent_id != '') {
event(new TicketEvent($ticket, null, 'TicketAgent'));
}
}
}
public function deleting(Ticket $ticket)
{
$universalSearches = UniversalSearch::where('searchable_id', $ticket->id)->where('module_type', 'ticket')->get();
if ($universalSearches) {
foreach ($universalSearches as $universalSearch) {
UniversalSearch::destroy($universalSearch->id);
}
}
$notifyData = ['App\Notifications\NewTicket', 'App\Notifications\NewTicketReply', 'App\Notifications\NewTicketRequester', 'App\Notifications\TicketAgent'];
\App\Models\Notification::deleteNotification($notifyData, $ticket->id);
}
}