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<?php
namespace App\Observers;
use App\Events\TicketReplyEvent;
use App\Mail\TicketReply as MailTicketReply;
use App\Models\TicketEmailSetting;
use App\Models\TicketReply;
use Illuminate\Support\Facades\Auth;
use Illuminate\Support\Facades\Mail;
class TicketReplyObserver
{
public function saving(TicketReply $ticketReply)
{
if (user() && is_null($ticketReply->ticket->agent_id)) {
$ticket = $ticketReply->ticket;
$ticket->save();
}
}
public function created(TicketReply $ticketReply)
{
$ticketReply->ticket->touch();
$ticketEmailSetting = TicketEmailSetting::where('company_id', $ticketReply->ticket->company_id)->first();
if (isRunningInConsoleOrSeeding()) {
return true;
}
if ($ticketEmailSetting->status == 1) {
if (!is_null($ticketReply->ticket->agent_id)) {
if ($ticketReply->ticket->agent_id == user()->id) {
$toEmail = $ticketReply->ticket->client->email;
}
else {
$toEmail = $ticketReply->ticket->agent->email;
}
if (smtp_setting()->mail_connection == 'database') {
Mail::to($toEmail)->queue(new MailTicketReply($ticketReply, $ticketEmailSetting));
}
else {
Mail::to($toEmail)->send(new MailTicketReply($ticketReply, $ticketEmailSetting));
}
} else if(!in_array('client', user_roles())) {
$toEmail = $ticketReply->ticket->client->email;
if (smtp_setting()->mail_connection == 'database') {
Mail::to($toEmail)->queue(new MailTicketReply($ticketReply, $ticketEmailSetting));
}
else {
Mail::to($toEmail)->send(new MailTicketReply($ticketReply, $ticketEmailSetting));
}
}
}
$message = trim_editor($ticketReply->message);
if ($message != '') {
if (count($ticketReply->ticket->reply) > 1) {
if (!is_null($ticketReply->ticket->agent) && user()->id != $ticketReply->ticket->agent_id) {
event(new TicketReplyEvent($ticketReply, $ticketReply->ticket->agent));
event(new TicketReplyEvent($ticketReply, $ticketReply->ticket->client));
}
else if (is_null($ticketReply->ticket->agent)) {
event(new TicketReplyEvent($ticketReply, null));
event(new TicketReplyEvent($ticketReply, $ticketReply->ticket->client));
}
else {
event(new TicketReplyEvent($ticketReply, $ticketReply->ticket->client));
}
}
}
}
}