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@extends('layouts.app')
@push('styles')
<link rel="stylesheet" href="{{ asset('vendor/css/dropzone.min.css') }}">
<link rel="stylesheet" href="{{ asset('vendor/css/tagify.css') }}">
<style>
.message-action {
visibility: hidden;
}
.ticket-left .card:hover .message-action {
visibility: visible;
}
.file-action {
visibility: hidden;
}
.file-card:hover .file-action {
visibility: visible;
}
.frappe-chart .chart-legend {
display: none;
}
</style>
<script src="{{ asset('vendor/jquery/frappe-charts.min.iife.js') }}"></script>
<script src="{{ asset('vendor/jquery/Chart.min.js') }}"></script>
@endpush
@php
$editTicketPermission = user()->permission('edit_tickets');
$deleteTicketPermission = user()->permission('delete_tickets');
$manageTypePermission = user()->permission('manage_ticket_type');
$manageAgentPermission = user()->permission('manage_ticket_agent');
$manageChannelPermission = user()->permission('manage_ticket_channel');
$manageGroupPermission = user()->permission('manage_ticket_groups');
@endphp
@section('filter-section')
<!-- FILTER START -->
<!-- TICKET HEADER START -->
<div class="d-flex px-4 filter-box bg-white">
<a href="javascript:;"
class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey pr-3 reply-button"><i
class="fa fa-reply mr-0 mr-lg-2 mr-md-2"></i><span
class="d-none d-lg-block d-md-block">@lang('app.reply')</span></a>
{{-- <a href="javascript:;" class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey px-3"><i
class="fa fa-clipboard-list mr-0 mr-lg-2 mr-md-2"></i><span class="d-none d-lg-block d-md-block">add
note</span></a> --}}
<div id="ticket-closed" @if ($ticket->status == 'closed') style="display:none" @endif>
<a href="javascript:;" data-status="closed"
class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey px-3 submit-ticket"><i
class="fa fa-times-circle mr-0 mr-lg-2 mr-md-2"></i><span
class="d-none d-lg-block d-md-block">@lang('app.close')</span></a>
</div>
@if ($deleteTicketPermission == 'all' || ($deleteTicketPermission == 'owned' && $ticket->agent_id == user()->id))
<a href="javascript:;"
class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey px-3 delete-ticket"><i
class="fa fa-trash mr-0 mr-lg-2 mr-md-2"></i><span
class="d-none d-lg-block d-md-block">@lang('app.delete')</span>
</a>
@endif
<a onclick="openTicketsSidebar()"
class="d-flex d-lg-none ml-auto align-items-center justify-content-center height-44 text-dark-grey text-capitalize border-left-grey pl-3"><i
class="fa fa-ellipsis-v"></i></a>
</div>
<!-- FILTER END -->
<!-- TICKET HEADER END -->
@endsection
@section('content')
<!-- TICKET START -->
<div class="ticket-wrapper bg-white border-top-0 d-lg-flex">
<!-- TICKET LEFT START -->
<div class="ticket-left w-100">
<x-form id="updateTicket2" method="PUT">
<input type="hidden" name="status" id="status" value="{{ $ticket->status }}">
<input type="hidden" id="ticket_reply_id" value="">
<!-- START -->
<div class="d-flex justify-content-between align-items-center p-3 border-right-grey border-bottom-grey">
<span>
<p class="f-15 f-w-500 mb-0">{{ $ticket->subject }}</p>
<p class="f-11 text-lightest mb-0">@lang('modules.tickets.requestedOn')
{{ $ticket->created_at->timezone(company()->timezone)->translatedFormat(company()->date_format . ' ' . company()->time_format) }}
</p>
</span>
<span id="ticketStatusBadge">
@if ($ticket->status == 'open')
@php
$statusColor = 'red';
@endphp
@elseif($ticket->status == 'pending')
@php
$statusColor = 'yellow';
@endphp
@elseif($ticket->status == 'resolved')
@php
$statusColor = 'dark-green';
@endphp
@elseif($ticket->status == 'closed')
@php
$statusColor = 'blue';
@endphp
@endif
<p class="mb-0 text-capitalize ticket-status">
{!! $ticket->badge('span') !!}
<x-status :color="$statusColor" :value="__('app.'. $ticket->status)" />
</p>
</span>
</div>
<!-- END -->
<!-- TICKET MESSAGE START -->
<div class="ticket-msg border-right-grey" data-menu-vertical="1" data-menu-scroll="1"
data-menu-dropdown-timeout="500" id="ticketMsg">
@foreach ($ticket->reply as $reply)
<x-cards.ticket :message="$reply" :user="$reply->user" />
@endforeach
</div>
<!-- TICKET MESSAGE END -->
<div class="col-md-12 border-top border-right d-none mb-5" id="reply-section">
<div class="form-group my-3">
@if ($ticket->requester->id != user()->id || (!is_null($ticket->agent_id) && $ticket->agent_id != user()->id))
<p class="f-w-500">
@lang('app.to'): {{ ($ticket->requester->id != user()->id) ? $ticket->requester->name : $ticket->agent->name }}
</p>
@endif
<div id="description"></div>
<textarea name="message" id="description-text" class="d-none"></textarea>
</div>
<div class="my-3">
<a class="f-15 f-w-500" href="javascript:;" id="add-file"><i
class="fa fa-paperclip font-weight-bold mr-1"></i>@lang('modules.projects.uploadFile')</a>
</div>
<x-forms.file-multiple class="mr-0 mr-lg-2 mr-md-2 upload-section d-none"
fieldLabel=""
fieldName="file[]" fieldId="ticket-file-upload-dropzone" />
</div>
<div class="ticket-reply-back justify-content-start px-lg-4 px-md-4 px-3 py-3 d-flex bg-white border-top-grey border-right-grey"
id="reply-section-action">
<x-forms.button-primary class="reply-button mr-3" icon="reply">@lang('app.reply')
</x-forms.button-primary>
<x-forms.link-secondary :link="route('tickets.index')" icon="arrow-left">@lang('app.back')
</x-forms.link-secondary>
</div>
<div class="ticket-reply-back flex-row justify-content-start px-lg-4 px-md-4 px-3 py-3 c-inv-btns bg-white border-top-grey border-right-grey d-none"
id="reply-section-action-2">
@if ($editTicketPermission == 'all'
|| ($editTicketPermission == 'added' && user()->id == $ticket->added_by)
|| ($editTicketPermission == 'owned' && (user()->id == $ticket->user_id || $ticket->agent_id == user()->id))
|| ($editTicketPermission == 'both' && (user()->id == $ticket->user_id || $ticket->agent_id == user()->id || $ticket->added_by == user()->id)))
<div class="inv-action dropup mr-3">
<button class="btn-primary dropdown-toggle" type="button" data-toggle="dropdown"
aria-haspopup="true" aria-expanded="false">
@lang('app.submit')
<span><i class="fa fa-chevron-up f-15 text-white"></i></span>
</button>
<!-- DROPDOWN - INFORMATION -->
<ul class="dropdown-menu" aria-labelledby="dropdownMenuBtn" tabindex="0">
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="open">
<x-status color="red" :value="__('modules.tickets.submitOpen')" />
</a>
</li>
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="pending">
<x-status color="yellow" :value="__('modules.tickets.submitPending')" />
</a>
</li>
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="resolved">
<x-status color="dark-green" :value="__('modules.tickets.submitResolved')" />
</a>
</li>
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="closed">
<x-status color="blue" :value="__('modules.tickets.submitClosed')" />
</a>
</li>
</ul>
</div>
@else
<x-forms.button-primary icon="check" data-status="open" class="submit-ticket mr-3">
@lang('app.submit')
</x-forms.button-primary>
@endif
@if (!in_array('client', user_roles()))
<div class="inv-action dropup mr-3">
<button class="btn-secondary dropdown-toggle" type="button" data-toggle="dropdown"
aria-haspopup="true" aria-expanded="false">
<i class="fa fa-bolt f-15 mr-1"></i>
@lang('modules.tickets.applyTemplate')
<span><i class="fa fa-chevron-up f-15"></i></span>
</button>
<!-- DROPDOWN - INFORMATION -->
<ul class="dropdown-menu" aria-labelledby="dropdownMenuBtn" tabindex="0">
@forelse($templates as $template)
<li><a href="javascript:;" data-template-id="{{ $template->id }}"
class="dropdown-item f-14 text-dark apply-template">{{ $template->reply_heading }}</a>
</li>
@empty
<li><a class="dropdown-item f-14 text-dark">@lang('messages.noTemplateFound')</a></li>
@endforelse
</ul>
</div>
@endif
<x-forms.link-secondary id="cancel-reply" class="border-0" link="javascript:;">@lang('app.cancel')
</x-forms.link-secondary>
</div>
</x-form>
</div>
<!-- TICKET LEFT END -->
@if ($editTicketPermission == 'all' || ($editTicketPermission == 'owned' && $ticket->agent_id == user()->id))
<!-- TICKET RIGHT START -->
<div class="mobile-close-overlay w-100 h-100" id="close-tickets-overlay"></div>
<div class="ticket-right bg-white" id="ticket-detail-contact">
<a class="d-block d-lg-none close-it" id="close-tickets"><i class="fa fa-times"></i></a>
<div id="tabs">
<nav class="tabs px-2 border-bottom-grey">
<div class="nav" id="nav-tab" role="tablist">
<a class="nav-item nav-link f-14 active" id="nav-detail-tab" data-toggle="tab"
href="#nav-details" role="tab" aria-controls="nav-email"
aria-selected="false">@lang('app.details')</a>
<a class="nav-item nav-link f-14" id="nav-contact-tab" data-toggle="tab" href="#nav-contact"
role="tab" aria-controls="nav-slack" aria-selected="true">@lang('app.contact')</a>
<a class="nav-item nav-link f-14" id="nav-other-tab" data-toggle="tab" href="#nav-other"
role="tab">@lang('app.other')</a>
</div>
</nav>
</div>
<div class="tab-content" id="nav-tabContent">
<!-- DETAILS START -->
<div class="tab-pane fade show active" id="nav-details" role="tabpanel"
aria-labelledby="nav-detail-tab">
<x-form id="updateTicket1">
<!-- TICKET FILTERS START -->
<div class="ticket-filters p-4 w-100 position-relative border-bottom">
<div class="more-filter-items mb-4">
@foreach ($groups as $group)
@endforeach
<x-forms.label class="my-3" fieldId="group_id"
:fieldLabel="__('modules.tickets.assignGroup')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker " name="group_id" id="group_id"
data-live-search="true" data-container="body" data-size="8">
@foreach ($groups as $group)
<option @if($group->id == $ticket->group_id) selected @endif value="{{ $group->id }}">{{ $group->group_name }}</option>
@endforeach
</select>
@if($manageGroupPermission == 'all')
<x-slot name="append">
<button id="manage-groups" type="button"
class="btn btn-outline-secondary border-grey">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
<div class="more-filter-items mb-4">
<x-forms.label class="my-3" fieldId="agent_id"
:fieldLabel="__('modules.tickets.agent')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker " name="agent_id" id="agent_id"
data-live-search="true" data-container="body" data-size="8">
<option value="">--</option>
</select>
@if ($manageAgentPermission == 'all')
<x-slot name="append">
<button id="addAgent" type="button"
class="btn btn-outline-secondary border-grey">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
<div class="more-filter-items">
<x-forms.select fieldId="priority" :fieldLabel="__('modules.tasks.priority')"
fieldName="priority" data-container="body">
<option @if ($ticket->priority == 'low') selected @endif value="low"
data-content="<i class='fa fa-circle mr-2 text-dark-green'></i> {{ __('app.low')}}"
>@lang('app.low')</option>
<option @if ($ticket->priority == 'medium') selected @endif value="medium"
data-content="<i class='fa fa-circle mr-2 text-blue'></i> {{ __('app.medium')}}"
>@lang('app.medium')</option>
<option @if ($ticket->priority == 'high') selected @endif value="high"
data-content="<i class='fa fa-circle mr-2 text-warning'></i> {{ __('app.high')}}"
>@lang('app.high')</option>
<option @if ($ticket->priority == 'urgent') selected @endif value="urgent"
data-content="<i class='fa fa-circle mr-2 text-red'></i> {{ __('app.urgent')}}"
>@lang('app.urgent')</option>
</x-forms.select>
</div>
<div class="more-filter-items mb-4">
<x-forms.label class="my-3" fieldId="ticket_type_id"
:fieldLabel="__('modules.invoices.type')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" name="type_id" id="ticket_type_id"
data-container="body" data-live-search="true" data-size="8">
<option value="">--</option>
@foreach ($types as $type)
<option @if ($type->id == $ticket->type_id) selected @endif value="{{ $type->id }}">
{{ $type->type }}</option>
@endforeach
</select>
@if ($manageTypePermission == 'all')
<x-slot name="append">
<button id="addTicketType" type="button"
class="btn btn-outline-secondary border-grey">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
<div class="more-filter-items mb-4">
<x-forms.label class="my-3" fieldId="ticket_channel_id"
:fieldLabel="__('modules.tickets.channelName')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" name="channel_id" id="ticket_channel_id"
data-container="body" data-live-search="true" data-size="8">
<option value="">--</option>
@foreach ($channels as $channel)
<option @if ($channel->id == $ticket->channel_id) selected @endif value="{{ $channel->id }}">
{{ $channel->channel_name }}
</option>
@endforeach
</select>
@if ($manageChannelPermission == 'all')
<x-slot name="append">
<button id="addChannel" type="button"
class="btn btn-outline-secondary border-grey">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
<div class="more-filter-items">
<x-forms.select fieldId="ticket-status" :fieldLabel="__('app.status')"
fieldName="status" data-container="body">
<option @if ($ticket->status == 'open') selected @endif value="open"
data-content="<i class='fa fa-circle mr-2 text-red'></i>{{ __('app.open') }}">
@lang('app.open')
</option>
<option @if ($ticket->status == 'pending') selected @endif value="pending"
data-content="<i class='fa fa-circle mr-2 text-yellow'></i>{{ __('app.pending') }}">
@lang('app.pending')</option>
<option @if ($ticket->status == 'resolved') selected @endif value="resolved"
data-content="<i class='fa fa-circle mr-2 text-dark-green'></i>{{ __('app.resolved') }}">
@lang("app.resolved")</option>
<option @if ($ticket->status == 'closed') selected @endif value="closed"
data-content="<i class='fa fa-circle mr-2 text-blue'></i>{{ __('app.closed') }}">
@lang('app.closed')</option>
</x-forms.select>
</div>
<div class="more-filter-items">
<x-forms.label class="my-3" fieldId="tags"
:fieldLabel="__('modules.tickets.tags')">
</x-forms.label>
<input type="text" name="tags" id="tags" class="rounded f-14"
value="{{ implode(',', $ticket->ticketTags->pluck('tag_name')->toArray()) }}">
</div>
</div>
<!-- TICKET FILTERS END -->
<!-- TICKET UPDATE START -->
<div class="ticket-update bg-white px-4 py-3">
<x-forms.button-primary class="ml-none d-flex submit-ticket-2 fixed-bottom">
@lang('app.update')
</x-forms.button-primary>
</div>
<!-- TICKET UPDATE END -->
</x-form>
</div>
<!-- DETAILS END -->
<!-- CONTACT START -->
<div class="tab-pane fade" id="nav-contact" role="tabpanel" aria-labelledby="nav-contact-tab">
<!-- CONTACT OWNER START -->
<div class="card-horizontal bg-white-shade ticket-contact-owner p-4 rounded-0">
<div class="card-img mr-3">
<img class="___class_+?88___" src="{{ $ticket->requester->image_url }}"
alt="{{ $ticket->requester->name }}">
</div>
<div class="card-body border-0 p-0 w-100">
<h4 class="card-title f-14 font-weight-normal mb-0">
<a class="text-dark-grey" @if ($ticket->requester->hasRole('employee'))
href="{{ route('employees.show', $ticket->requester->id) }}"
@else
href="{{ route('clients.show', $ticket->requester->id) }}"
@endif>
{{ $ticket->requester->name }}
</a>
</h4>
@if ($ticket->requester->country_id)
<span class="card-text f-12 text-dark-grey text-capitalize d-flex align-items-center">
<span class='flag-icon flag-icon-{{ strtolower($ticket->requester->country->iso) }} mr-2'></span>
{{ $ticket->requester->country->nicename }}
</span>
@else
--
@endif
</div>
</div>
<!-- CONTACT OWNER END -->
<!-- TICKET CHART START -->
<x-cards.data :title="__('app.menu.tickets')" padding="false">
<x-pie-chart id="ticket-chart" :labels="$ticketChart['labels']" :values="$ticketChart['values']"
:colors="$ticketChart['colors']" height="200" width="220" />
</x-cards.data>
<!-- TICKET CHART END -->
<!-- RECENT TICKETS START -->
<div class="card pt-4 px-4 border-grey border-left-0 border-right-0 rounded-0">
<div class="card-title">
<h4 class="f-18 f-w-500 text-capitalize mb-3">@lang('modules.tickets.recentTickets')</h4>
</div>
<!-- CHART START -->
<div class="card-body p-0">
<div class="recent-ticket position-relative" data-menu-vertical="1" data-menu-scroll="1"
data-menu-dropdown-timeout="500" id="recentTickets">
<div class="recent-ticket-inner position-relative">
@foreach ($ticket->requester->tickets as $item)
<div class="r-t-items d-flex">
<div class="r-t-items-left text-lightest f-21">
<i class="fa fa-ticket-alt"></i>
</div>
<div class="r-t-items-right ">
<h3 class="f-14 font-weight-bold">
<a class="text-dark"
href="{{ route('tickets.show', $item->ticket_number) }}">{{ $item->subject }}</a>
</h3>
<span class="d-flex mb-1">
<span class="mr-3 f-w-500 text-dark-grey">#{{ $item->ticket_number }}</span>
@if ($item->status == 'open')
@php
$statusColor = 'red';
@endphp
@elseif($item->status == 'pending')
@php
$statusColor = 'yellow';
@endphp
@elseif($item->status == 'resolved')
@php
$statusColor = 'dark-green';
@endphp
@elseif($item->status == 'closed')
@php
$statusColor = 'blue';
@endphp
@endif
<span class="f-13 text-darkest-grey text-capitalize">
<x-status :color="$statusColor" :value="$item->status" />
</span>
</span>
<p class="f-12 text-dark-grey">
{{ $item->created_at->timezone(company()->timezone)->translatedFormat(company()->date_format . ' ' . company()->time_format) }}
</p>
</div>
</div><!-- item end -->
@endforeach
</div>
</div>
</div>
<!-- CHART END -->
</div>
<!-- RECENT TICKETS END -->
</div>
<!-- CONTACT END -->
<div class="tab-pane fade" id="nav-other" role="tabpanel" aria-labelledby="nav-other-tab">
<x-form id="updateOther">
<!-- TICKET FILTERS START -->
<div class="ticket-filters p-4 w-100 position-relative border-bottom">
<x-forms.custom-field-show :fields="$fields" :model="$ticket"></x-forms.custom-field-show>
</div>
<!-- TICKET FILTERS END -->
</x-form>
</div>
</div>
</div>
<!-- TICKET RIGHT END -->
@endif
</div>
<!-- TICKET END -->
@endsection
@push('scripts')
<script src="{{ asset('vendor/jquery/dropzone.min.js') }}"></script>
<script src="{{ asset('vendor/jquery/tagify.min.js') }}"></script>
<script>
$(document).ready(function() {
quillImageLoad('#description');
});
$('.reply-button').click(function() {
$('#reply-section-action').toggleClass('d-none d-flex');
$('#reply-section-action-2').toggleClass('d-none flex-row');
$('#reply-section').removeClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
$('#cancel-reply').click(function() {
$('#reply-section-action').toggleClass('d-none d-flex');
$('#reply-section-action-2').toggleClass('d-none flex-row');
$('#reply-section').addClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
$('#add-file').click(function() {
$('.upload-section').removeClass('d-none');
$('#add-file').addClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
var input = document.querySelector('input[name=tags]'),
// init Tagify script on the above inputs
tagify = new Tagify(input);
Dropzone.autoDiscover = false;
//Dropzone class
ticketDropzone = new Dropzone("div#ticket-file-upload-dropzone", {
dictDefaultMessage: "{{ __('app.dragDrop') }}",
url: "{{ route('ticket-files.store') }}",
headers: {
'X-CSRF-TOKEN': '{{ csrf_token() }}'
},
paramName: "file",
maxFilesize: DROPZONE_MAX_FILESIZE,
maxFiles: DROPZONE_MAX_FILES,
autoProcessQueue: false,
uploadMultiple: true,
addRemoveLinks: true,
parallelUploads: DROPZONE_MAX_FILES,
acceptedFiles: DROPZONE_FILE_ALLOW,
init: function() {
ticketDropzone = this;
}
});
ticketDropzone.on('sending', function(file, xhr, formData) {
var ids = $('#ticket_reply_id').val();
formData.append('ticket_reply_id', ids);
formData.append('ticket_id', '{{ $ticket->id }}');
$.easyBlockUI();
});
ticketDropzone.on('uploadprogress', function() {
$.easyBlockUI();
});
ticketDropzone.on('queuecomplete', function() {
var msgs = "@lang('messages.addDiscussion')";
window.location.href = "{{ route('tickets.show', $ticket->ticket_number) }}";
});
ticketDropzone.on('removedfile', function () {
var grp = $('div#file-upload-dropzone').closest(".form-group");
var label = $('div#file-upload-box').siblings("label");
$(grp).removeClass("has-error");
$(label).removeClass("is-invalid");
});
ticketDropzone.on('error', function (file, message) {
ticketDropzone.removeFile(file);
var grp = $('div#file-upload-dropzone').closest(".form-group");
var label = $('div#file-upload-box').siblings("label");
$(grp).find(".help-block").remove();
var helpBlockContainer = $(grp);
if (helpBlockContainer.length == 0) {
helpBlockContainer = $(grp);
}
helpBlockContainer.append('<div class="help-block invalid-feedback">' + message + '</div>');
$(grp).addClass("has-error");
$(label).addClass("is-invalid");
});
$('.submit-ticket').click(function() {
var note = document.getElementById('description').children[0].innerHTML;
document.getElementById('description-text').value = note;
var status = $(this).data('status');
$('#status').val(status);
const url = "{{ route('tickets.update', $ticket->id) }}";
$.easyAjax({
url: url,
container: '#ticketMsg',
type: "POST",
blockUI: true,
data: $('#updateTicket2').serialize(),
success: function(response) {
if (response.status == 'success') {
if (ticketDropzone.getQueuedFiles().length > 0) {
$('#ticket_reply_id').val(response.reply_id);
ticketDropzone.processQueue();
} else {
window.location.href = "{{ route('tickets.show', $ticket->ticket_number) }}";
}
}
}
});
});
$('.submit-ticket-2').click(function() {
$.easyAjax({
url: "{{ route('tickets.update_other_data', $ticket->id) }}",
container: '#updateTicket1',
type: "POST",
blockUI: true,
disableButton: true,
buttonSelector: ".submit-ticket-2",
data: $('#updateTicket1').serialize(),
success: function(response) {
if (response.status == 'success') {
var status = $('#ticket-status').val();
($('#ticket-status').val() != 'closed') ? $('#ticket-closed').show() : $('#ticket-closed').hide();
switch (status) {
case 'open':
var statusHtml =
'<i class="fa fa-circle mr-2 text-red"></i>@lang("app.open")';
break;
case 'pending':
var statusHtml =
'<i class="fa fa-circle mr-2 text-yellow"></i>@lang("app.pending")';
break;
case 'resolved':
var statusHtml =
'<i class="fa fa-circle mr-2 text-dark-green"></i>@lang("app.resolved")';
break;
case 'closed':
var statusHtml =
'<i class="fa fa-circle mr-2 text-blue"></i>@lang("app.closed")';
break;
default:
var statusHtml =
'<i class="fa fa-circle mr-2 text-red"></i>@lang("app.open")';
break;
}
$('#ticketStatusBadge').html(statusHtml);
}
}
})
});
$('.apply-template').click(function() {
var templateId = $(this).data('template-id');
$.easyAjax({
url: "{{ route('replyTemplates.fetchTemplate') }}",
data: {
templateId: templateId
},
success: function(response) {
if (response.status == "success") {
var container = $('#description').get(0);
var quill = new Quill(container);
quill.clipboard.dangerouslyPasteHTML(0, response.replyText);
}
}
})
})
$('body').on('click', '.delete-file', function() {
var id = $(this).data('row-id');
var replyFile = $(this);
Swal.fire({
title: "@lang('messages.sweetAlertTitle')",
text: "@lang('messages.recoverRecord')",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "@lang('messages.confirmDelete')",
cancelButtonText: "@lang('app.cancel')",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "{{ route('ticket-files.destroy', ':id') }}";
url = url.replace(':id', id);
var token = "{{ csrf_token() }}";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
replyFile.closest('.card').remove();
}
}
});
}
});
});
$('body').on('click', '.delete-ticket', function() {
Swal.fire({
title: "@lang('messages.sweetAlertTitle')",
text: "@lang('messages.recoverRecord')",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "@lang('messages.confirmDelete')",
cancelButtonText: "@lang('app.cancel')",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "{{ route('tickets.destroy', $ticket->id) }}";
var token = "{{ csrf_token() }}";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
window.location.href =
"{{ route('tickets.index') }}";
}
}
});
}
});
});
$('body').on('click', '.delete-message', function() {
var id = $(this).data('row-id');
Swal.fire({
title: "@lang('messages.sweetAlertTitle')",
text: "@lang('messages.recoverRecord')",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "@lang('messages.confirmDelete')",
cancelButtonText: "@lang('app.cancel')",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "{{ route('ticket-replies.destroy', ':id') }}";
url = url.replace(':id', id);
var token = "{{ csrf_token() }}";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
$('#message-' + id).remove();
}
}
});
}
});
});
/* open add agent modal */
$('body').on('click', '#addAgent', function() {
var url = "{{ route('ticket-agents.create') }}";
$(MODAL_XL + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_XL, url);
});
$('body').on('click', '#addChannel', function() {
var url = "{{ route('ticketChannels.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
/* open add agent modal */
$('body').on('click', '#addTicketType', function() {
var url = "{{ route('ticketTypes.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
function scrollToBottom(divId) {
var myDiv = document.getElementById(divId);
myDiv.scrollTop = myDiv.scrollHeight;
}
scrollToBottom('ticketMsg');
getAgents($('#group_id').val());
function getAgents(groupId){
var url = "{{ route('tickets.agent_group', ':id').'?ticketNumber='.$ticket->ticket_number}}";
url = url.replace(':id', groupId);
// alert(url);
// var ticket_number = "{{$ticket->ticket_number}}"
// alert(ticket);
$.easyAjax({
url: url,
type: "GET",
// data: ticket_number,
success: function(response)
{
var options = [];
var rData = [];
if($.isArray(response.data))
{
rData = response.data;
$.each(rData, function(index, value) {
var selectData = '';
options.push(value);
});
$('#agent_id').html('<option value="">--</option>' + options);
}
else
{
$('#agent_id').html(response.data);
}
$('#agent_id').selectpicker('refresh');
}
});
}
$('#group_id').change(function(){
var id = $(this).val();
getAgents(id)
});
$('#manage-groups').click(function() {
var url = "{{ route('ticket-groups.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
</script>
@endpush