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@extends('layouts.app')
@push('datatable-styles')
@include('sections.datatable_css')
@endpush
@section('filter-section')
<x-filters.filter-box>
<!-- DATE START -->
<div class="select-box d-flex pr-2 border-right-grey border-right-grey-sm-0">
<p class="mb-0 pr-2 f-14 text-dark-grey d-flex align-items-center">@lang('app.duration')</p>
<div class="select-status d-flex">
<input type="text" class="position-relative text-dark form-control border-0 p-2 text-left f-14 f-w-500 border-additional-grey"
id="datatableRange" placeholder="@lang('placeholders.dateRange')">
</div>
</div>
<!-- DATE END -->
<!-- STATUS START -->
<div class="select-box d-flex py-2 px-lg-2 px-md-2 px-0 border-right-grey border-right-grey-sm-0">
<p class="mb-0 pr-2 f-14 text-dark-grey d-flex align-items-center">@lang('app.status')</p>
<div class="select-status">
<select class="form-control select-picker" name="status" id="ticket-status">
<option {{ request('status') == 'all' ? 'selected' : '' }} value="all">@lang('app.all')</option>
<option {{ (request('status') == 'open' || request('status') == '' ) ? 'selected' : '' }} value="open">
@lang('modules.tickets.totalOpenTickets')</option>
<option {{ request('status') == 'pending' ? 'selected' : '' }} value="pending">
@lang('modules.tickets.totalPendingTickets')</option>
<option {{ request('status') == 'resolved' ? 'selected' : '' }} value="resolved">
@lang('modules.tickets.totalResolvedTickets')</option>
<option {{ request('status') == 'closed' ? 'selected' : '' }} value="closed">
@lang('modules.tickets.totalClosedTickets')</option>
</select>
</div>
</div>
<!-- STATUS END -->
<!-- SEARCH BY TASK START -->
<div class="task-search d-flex py-1 px-lg-3 px-0 border-right-grey align-items-center">
<form class="w-100 mr-1 mr-lg-0 mr-md-1 ml-md-1 ml-0 ml-lg-0">
<div class="input-group bg-grey rounded">
<div class="input-group-prepend">
<span class="input-group-text border-0 bg-additional-grey">
<i class="fa fa-search f-13 text-dark-grey"></i>
</span>
</div>
<input type="text" class="form-control f-14 p-1 border-additional-grey" id="search-text-field"
placeholder="@lang('app.startTyping')">
</div>
</form>
</div>
<!-- SEARCH BY TASK END -->
<!-- RESET START -->
<div class="select-box d-flex py-1 px-lg-2 px-md-2 px-0">
<x-forms.button-secondary class="btn-xs d-none" id="reset-filters" icon="times-circle">
@lang('app.clearFilters')
</x-forms.button-secondary>
</div>
<!-- RESET END -->
<!-- MORE FILTERS START -->
<x-filters.more-filter-box>
<!--GROUP START -->
@if (!in_array('client', user_roles()))
<div class="more-filter-items">
<label class="f-14 text-dark-grey mb-12 text-capitalize"
for="usr">@lang('modules.tickets.group')</label>
<div class="select-filter mb-4">
<div class="select-others">
<select class="form-control select-picker" name="group_id" id="group_id" data-live-search="true"
data-container="body" data-size="8">
@if ($groups)
@if ($viewPermission == 'all')
<option value="all">@lang('app.all')</option>
@endif
@foreach ($groups as $group)
<option value = "{{$group->id}}">{{$group->group_name}}</option>
@endforeach
@endif
</select>
</div>
</div>
</div>
@endif
<!--GROUP END -->
<!-- AGENT START -->
@if (!in_array('client', user_roles()))
<div class="more-filter-items">
<label class="f-14 text-dark-grey mb-12 text-capitalize"
for="usr">@lang('modules.tickets.agent')</label>
<div class="select-filter mb-4">
<div class="select-others">
<select class="form-control select-picker" name="agent_id" id="agent_id" data-live-search="true"
data-container="body" data-size="8">
@if ($groups)
@if ($viewPermission == 'all')
<option value="all">@lang('app.all')</option>
@endif
@foreach ($groups as $group)
<optgroup label="{{ $group->group_name }}">
@foreach ($group->enabledAgents as $agent)
@if($agent->user)
<x-user-option :user="$agent->user" :selected="(request('agent') == $agent->user->id) || (request('agent') == 'me' && $agent->user->id == user()->id)" />
@endif
@endforeach
</optgroup>
@endforeach
@endif
</select>
</div>
</div>
</div>
@endif
<!-- AGENT END -->
<div class="more-filter-items">
<label class="f-14 text-dark-grey mb-12 text-capitalize" for="usr">@lang('modules.tasks.priority')</label>
<div class="select-filter mb-4">
<div class="select-others">
<select class="form-control select-picker" name="priority" id="priority" data-live-search="true"
data-container="body" data-size="8">
<option value="all">@lang('app.all')</option>
<option value="low">@lang('modules.tasks.low')</option>
<option value="medium">@lang('modules.tasks.medium')</option>
<option value="high">@lang('modules.tasks.high')</option>
<option value="urgent">@lang('modules.tickets.urgent')</option>
</select>
</div>
</div>
</div>
<div class="more-filter-items">
<label class="f-14 text-dark-grey mb-12 text-capitalize"
for="usr">@lang('modules.tickets.channelName')</label>
<div class="select-filter mb-4">
<div class="select-others">
<select class="form-control select-picker" id="channel_id" data-container="body">
<option value="all">@lang('app.all')</option>
@foreach ($channels as $channel)
<option value="{{ $channel->id }}">{{ $channel->channel_name }}</option>
@endforeach
</select>
</div>
</div>
</div>
<div class="more-filter-items">
<label class="f-14 text-dark-grey mb-12 text-capitalize" for="usr">@lang('modules.invoices.type')</label>
<div class="select-filter mb-4">
<div class="select-others">
<select class="form-control select-picker" id="type_id" data-live-search="true" data-size="8"
data-container="body">
<option value="all">@lang('app.all')</option>
@foreach ($types as $type)
<option value="{{ $type->id }}">{{ $type->type }}</option>
@endforeach
</select>
</div>
</div>
</div>
<div class="more-filter-items">
<label class="f-14 text-dark-grey mb-12 text-capitalize" for="usr">@lang('modules.tickets.tags')</label>
<div class="select-filter mb-4">
<div class="select-others">
<select class="form-control select-picker" id="tag_id" data-live-search="true" data-size="8"
data-container="body">
<option value="all">@lang('app.all')</option>
@foreach ($tags as $tag)
<option value="{{ $tag->id }}">{{ $tag->tag_name }}</option>
@endforeach
</select>
</div>
</div>
</div>
</x-filters.more-filter-box>
<!-- MORE FILTERS END -->
</x-filters.filter-box>
@endsection
@php
$addTicketPermission = user()->permission('add_tickets');
@endphp
@section('content')
<!-- CONTENT WRAPPER START -->
<div class="content-wrapper">
<div class="row row-cols-lg-5 my-3">
<div class="col mb-4">
<a href="javascript:;" data-status="all" class="widget-filter-status">
<x-cards.widget :title="__('modules.tickets.totalTickets')" value="0" icon="ticket-alt"
widgetId="totalTickets" />
</a>
</div>
<div class="col mb-4">
<a href="javascript:;" data-status="closed" class="widget-filter-status">
<x-cards.widget :title="__('modules.tickets.totalClosedTickets')" value="0" icon="ticket-alt"
widgetId="closedTickets" />
</a>
</div>
<div class="col mb-4">
<a href="javascript:;" data-status="open" class="widget-filter-status">
<x-cards.widget :title="__('modules.tickets.totalOpenTickets')" value="0" icon="ticket-alt"
widgetId="openTickets" />
</a>
</div>
<div class="col mb-4">
<a href="javascript:;" data-status="pending" class="widget-filter-status">
<x-cards.widget :title="__('modules.tickets.totalPendingTickets')" value="0" icon="ticket-alt"
widgetId="pendingTickets" />
</a>
</div>
<div class="col">
<a href="javascript:;" data-status="resolved" class="widget-filter-status">
<x-cards.widget :title="__('modules.tickets.totalResolvedTickets')" value="0" icon="ticket-alt"
widgetId="resolvedTickets" />
</a>
</div>
</div>
<!-- Add Task Export Buttons Start -->
<div class="d-flex justify-content-between action-bar">
<div id="table-actions" class="flex-grow-1 align-items-center mt-3">
@if ($addTicketPermission == 'all' || $addTicketPermission == 'added')
<x-forms.link-primary :link="route('tickets.create')" class="mr-3 openRightModal float-left"
icon="plus">
@lang('modules.tickets.addTicket')
</x-forms.link-primary>
@endif
@if (in_array('admin', user_roles()))
<x-forms.button-secondary icon="pencil-alt" class="mr-3 float-left" id="add-ticket">
@lang('modules.ticketForm')
</x-forms.button-secondary>
@endif
</div>
@if (!in_array('client', user_roles()))
<x-datatable.actions>
<div class="select-status mr-3 pl-3">
<select name="action_type" class="form-control select-picker" id="quick-action-type" disabled>
<option value="">@lang('app.selectAction')</option>
<option value="change-status">@lang('modules.tasks.changeStatus')</option>
<option value="delete">@lang('app.delete')</option>
</select>
</div>
<div class="select-status mr-3 d-none quick-action-field" id="change-status-action">
<select name="status" class="form-control select-picker">
<option value="open">@lang('app.open')</option>
<option value="pending">@lang('app.pending')</option>
<option value="resolved">@lang('app.resolved')</option>
<option value="closed">@lang('app.closed')</option>
</select>
</div>
</x-datatable.actions>
@endif
</div>
<!-- Add Task Export Buttons End -->
<!-- Task Box Start -->
<div class="d-flex flex-column w-tables rounded mt-3 bg-white table-responsive">
{!! $dataTable->table(['class' => 'table table-hover border-0 w-100']) !!}
</div>
<!-- Task Box End -->
</div>
<!-- CONTENT WRAPPER END -->
@endsection
@push('scripts')
@include('sections.datatable_js')
<script>
var ticketFilterStatus = "{{ request('dashboard-ticket-status') }}";
$('#ticket-table').on('preXhr.dt', function(e, settings, data) {
var dateRangePicker = $('#datatableRange').data('daterangepicker');
var startDate = $('#datatableRange').val();
if (startDate == '') {
startDate = null;
endDate = null;
} else {
startDate = dateRangePicker.startDate.format('{{ company()->moment_date_format }}');
endDate = dateRangePicker.endDate.format('{{ company()->moment_date_format }}');
}
@if (request('startDate') != '' && request('endDate') != '')
startDate = '{{ request('startDate') }}';
endDate = '{{ request('endDate') }}';
@endif
var agentId = $('#agent_id').val();
if (agentId == "") {
agentId = 0;
}
var groupId = $('#group_id').val();
if (groupId == "") {
groupId = 0;
}
var status = $('#ticket-status').val();
if (status == "") {
status = 0;
}
var priority = $('#priority').val();
if (priority == "") {
priority = 0;
}
var channelId = $('#channel_id').val();
if (channelId == "") {
channelId = 0;
}
var typeId = $('#type_id').val();
if (typeId == "") {
typeId = 0;
}
var tagId = $('#tag_id').val();
if (tagId == "") {
tagId = 0;
}
var searchText = $('#search-text-field').val();
data['startDate'] = startDate;
data['endDate'] = endDate;
data['groupId'] = groupId;
data['agentId'] = agentId;
data['priority'] = priority;
data['channelId'] = channelId;
data['typeId'] = typeId;
data['tagId'] = tagId;
data['ticketStatus'] = status;
data['searchText'] = searchText;
if (ticketFilterStatus != '') {
data['ticketFilterStatus'] = ticketFilterStatus;
}
});
const showTable = () => {
window.LaravelDataTables["ticket-table"].draw(false);
refreshCount();
}
$('#agent_id, #ticket-status, #priority, #channel_id, #type_id, #tag_id, #group_id')
.on('change keyup',
function() {
if ($('#ticket-status').val() != "not finished") {
$('#reset-filters').removeClass('d-none');
showTable();
} else if ($('#agent_id').val() != "all") {
$('#reset-filters').removeClass('d-none');
showTable();
} else if ($('#priority').val() != "all") {
$('#reset-filters').removeClass('d-none');
showTable();
} else if ($('#channel_id').val() != "all") {
$('#reset-filters').removeClass('d-none');
showTable();
} else if ($('#type_id').val() != "all") {
$('#reset-filters').removeClass('d-none');
showTable();
} else if ($('#tag_id').val() != "all") {
$('#reset-filters').removeClass('d-none');
showTable();
} else if ($('#group_id').val() != "all") {
$('#reset-filters').removeClass('d-none');
showTable();
} else {
$('#reset-filters').addClass('d-none');
showTable();
}
});
$('#search-text-field').on('keyup', function() {
if ($('#search-text-field').val() != "") {
$('#reset-filters').removeClass('d-none');
showTable();
}
});
$('.widget-filter-status').click(function() {
var status = $(this).data('status');
$('#ticket-status').val(status);
$('#ticket-status').selectpicker('refresh');
ticketFilterStatus = '';
showTable();
});
$('#reset-filters,#reset-filters-2').click(function() {
$('#filter-form')[0].reset();
$('.filter-box .select-picker').selectpicker("refresh");
$('#reset-filters').addClass('d-none');
showTable();
});
$('#quick-action-type').change(function() {
const actionValue = $(this).val();
if (actionValue != '') {
$('#quick-action-apply').removeAttr('disabled');
if (actionValue == 'change-status') {
$('.quick-action-field').addClass('d-none');
$('#change-status-action').removeClass('d-none');
} else {
$('.quick-action-field').addClass('d-none');
}
} else {
$('#quick-action-apply').attr('disabled', true);
$('.quick-action-field').addClass('d-none');
}
});
$('#quick-action-apply').click(function() {
const actionValue = $('#quick-action-type').val();
if (actionValue == 'delete') {
Swal.fire({
title: "@lang('messages.sweetAlertTitle')",
text: "@lang('messages.recoverRecord')",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "@lang('messages.confirmDelete')",
cancelButtonText: "@lang('app.cancel')",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
applyQuickAction();
}
});
} else {
applyQuickAction();
}
});
$('body').on('click', '.delete-table-row', function() {
var id = $(this).data('ticket-id');
Swal.fire({
title: "@lang('messages.sweetAlertTitle')",
text: "@lang('messages.recoverRecord')",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "@lang('messages.confirmDelete')",
cancelButtonText: "@lang('app.cancel')",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "{{ route('tickets.destroy', ':id') }}";
url = url.replace(':id', id);
var token = "{{ csrf_token() }}";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
showTable();
}
}
});
}
});
});
$('#ticket-table').on('change', '.change-status', function() {
var url = "{{ route('tickets.change-status') }}";
var token = "{{ csrf_token() }}";
var id = $(this).data('ticket-id');
var status = $(this).val();
if (id != "" && status != "") {
$.easyAjax({
url: url,
type: "POST",
container: '.content-wrapper',
blockUI: true,
data: {
'_token': token,
ticketId: id,
status: status,
},
success: function(data) {
if(data.status == 'success') {
refreshCount();
}
window.LaravelDataTables["ticket-table"].draw(false);
}
});
}
});
const applyQuickAction = () => {
var rowdIds = $("#ticket-table input:checkbox:checked").map(function() {
return $(this).val();
}).get();
var url = "{{ route('tickets.apply_quick_action') }}?row_ids=" + rowdIds;
$.easyAjax({
url: url,
container: '#quick-action-form',
type: "POST",
disableButton: true,
buttonSelector: "#quick-action-apply",
data: $('#quick-action-form').serialize(),
success: function(response) {
if (response.status == 'success') {
showTable();
resetActionButtons();
deSelectAll();
$('#quick-action-form').hide();
}
}
})
};
function refreshCount() {
var dateRangePicker = $('#datatableRange').data('daterangepicker');
var startDate = $('#datatableRange').val();
if (startDate == '') {
startDate = null;
endDate = null;
} else {
startDate = dateRangePicker.startDate.format('{{ company()->moment_date_format }}');
endDate = dateRangePicker.endDate.format('{{ company()->moment_date_format }}');
}
// @if (!is_null(request('status')) && !is_null(request('startDate')) && !is_null(request('endDate')))
// startDate = '{{ request('startDate') }}';
// endDate = '{{ request('endDate') }}';
// @endif
if (endDate == '') {
endDate = null;
}
var groupId = $('#group_id').val();
if (groupId == "") {
groupId = 0;
}
var agentId = $('#agent_id').val();
if (agentId == "") {
agentId = 0;
}
var status = $('#ticket-status').val();
if (status == "") {
status = 0;
}
var priority = $('#priority').val();
if (priority == "") {
priority = 0;
}
var channelId = $('#channel_id').val();
if (channelId == "") {
channelId = 0;
}
var typeId = $('#type_id').val();
if (typeId == "") {
typeId = 0;
}
var url = "{{ route('tickets.refresh_count') }}";
$.easyAjax({
type: 'POST',
url: url,
data: {
'startDate': startDate,
'endDate': endDate,
'agentId': agentId,
'ticketStatus': status,
'priority': priority,
'channelId': channelId,
'typeId': typeId,
'groupId': groupId,
'_token': '{{ csrf_token() }}'
},
success: function(response) {
$('#totalTickets').html(response.totalTickets);
$('#closedTickets').html(response.closedTickets);
$('#openTickets').html(response.openTickets);
$('#pendingTickets').html(response.pendingTickets);
$('#resolvedTickets').html(response.resolvedTickets);
}
});
}
$('body').on('click', '#add-ticket', function() {
window.location.href = "{{ route('ticket-form.index') }}";
});
$( document ).ready(function() {
@if (!is_null(request('startDate')) && !is_null(request('endDate')))
$('#datatableRange').val('{{ request('startDate') }}' +
' @lang("app.to") ' + '{{ request('endDate') }}');
$('#datatableRange').data('daterangepicker').setStartDate("{{ request('startDate') }}");
$('#datatableRange').data('daterangepicker').setEndDate("{{ request('endDate') }}");
refreshCount();
@else
refreshCount();
@endif
});
</script>
@endpush