Server : ApacheSystem : Linux host.digitalbabaji.in 4.18.0-513.11.1.el8_9.x86_64 #1 SMP Wed Jan 17 02:00:40 EST 2024 x86_64 User : addictionfreeind ( 1003) PHP Version : 7.2.34 Disable Function : exec,passthru,shell_exec,system Directory : /home/addictionfreeind/www/admin1/app/Models/ |
Upload File : |
<?php
namespace App\Models;
use App\Scopes\ActiveScope;
use App\Traits\CustomFieldsTrait;
use App\Traits\HasCompany;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
use Illuminate\Database\Eloquent\Relations\HasMany;
use Illuminate\Database\Eloquent\Relations\HasOne;
use Illuminate\Database\Eloquent\SoftDeletes;
/**
* App\Models\Ticket
*
* @property int $id
* @property int $user_id
* @property string $subject
* @property string $status
* @property string $priority
* @property int|null $agent_id
* @property int|null $channel_id
* @property int|null $type_id
* @property \Illuminate\Support\Carbon|null $created_at
* @property \Illuminate\Support\Carbon|null $updated_at
* @property \Illuminate\Support\Carbon|null $deleted_at
* @property int|null $added_by
* @property int|null $last_updated_by
* @property-read \App\Models\User|null $agent
* @property-read \App\Models\User $client
* @property-read mixed $created_on
* @property-read mixed $icon
* @property-read \Illuminate\Database\Eloquent\Collection|\App\Models\TicketReply[] $reply
* @property-read int|null $reply_count
* @property-read \App\Models\User $requester
* @property-read \Illuminate\Database\Eloquent\Collection|\App\Models\TicketTag[] $tags
* @property-read int|null $tags_count
* @property-read \Illuminate\Database\Eloquent\Collection|\App\Models\TicketTagList[] $ticketTags
* @property-read int|null $ticket_tags_count
* @method static \Database\Factories\TicketFactory factory(...$parameters)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket newModelQuery()
* @method static \Illuminate\Database\Eloquent\Builder|Ticket newQuery()
* @method static \Illuminate\Database\Query\Builder|Ticket onlyTrashed()
* @method static \Illuminate\Database\Eloquent\Builder|Ticket query()
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereAddedBy($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereAgentId($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereChannelId($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereCreatedAt($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereDeletedAt($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereId($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereLastUpdatedBy($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket wherePriority($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereStatus($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereSubject($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereTypeId($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereUpdatedAt($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereUserId($value)
* @method static \Illuminate\Database\Query\Builder|Ticket withTrashed()
* @method static \Illuminate\Database\Query\Builder|Ticket withoutTrashed()
* @property string|null $mobile
* @property int|null $country_id
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereCountryId($value)
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereMobile($value)
* @property string|null $close_date
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereCloseDate($value)
* @property int|null $company_id
* @property-read \App\Models\Company|null $company
* @property-read mixed $extras
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereCompanyId($value)
* @property int|null $ticket_number
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereTicketNumber($value)
* @property int|null $group_id
* @property-read \App\Models\TicketReply|null $latestReply
* @method static \Illuminate\Database\Eloquent\Builder|Ticket whereGroupId($value)
* @property-read \Illuminate\Database\Eloquent\Collection<int, \App\Models\User> $mentionUser
* @property-read int|null $mention_user_count
* @property-read \Illuminate\Database\Eloquent\Collection<int, \App\Models\MentionUser> $ticketMention
* @property-read int|null $ticket_mention_count
* @mixin \Eloquent
*/
class Ticket extends BaseModel
{
use HasCompany;
use SoftDeletes, HasFactory;
use CustomFieldsTrait;
protected $casts = [
'deleted_at' => 'datetime',
];
protected $appends = ['created_on'];
const CUSTOM_FIELD_MODEL = 'App\Models\Ticket';
public function requester(): BelongsTo
{
return $this->belongsTo(User::class, 'user_id')->withoutGlobalScope(ActiveScope::class);
}
public function agent(): BelongsTo
{
return $this->belongsTo(User::class, 'agent_id')->withoutGlobalScope(ActiveScope::class);
}
public function client(): BelongsTo
{
return $this->belongsTo(User::class, 'user_id')->withoutGlobalScope(ActiveScope::class);
}
public function reply(): HasMany
{
return $this->hasMany(TicketReply::class, 'ticket_id');
}
public function latestReply(): HasOne
{
return $this->hasOne(TicketReply::class, 'ticket_id')->latest();
}
public function tags(): HasMany
{
return $this->hasMany(TicketTag::class, 'ticket_id');
}
public function ticketTags(): BelongsToMany
{
return $this->belongsToMany(TicketTagList::class, 'ticket_tags', 'ticket_id', 'tag_id');
}
public function getCreatedOnAttribute()
{
$setting = company();
if (is_null($this->created_at)) {
return '';
}
return $this->created_at->timezone($setting->timezone)->format('d M Y H:i');
}
public function badge($tag = 'p')
{
$latestReplyUser = $this->latestReply?->user;
$totalReply = $this->reply()->count();
$selfReplyCount = $this->reply()->where('user_id', $latestReplyUser?->id)->count();
if ($totalReply > 1 && ($totalReply !== $selfReplyCount) && $latestReplyUser && $latestReplyUser->id !== user()->id) {
return '<'.$tag.' class="mb-0"><span class="badge badge-secondary mr-1 bg-info">' . __('app.newResponse') . '</span></'.$tag.'>';
}
return $totalReply == 1 || ($totalReply == $selfReplyCount) ? '<'.$tag.' class="mb-0"><span class="badge badge-secondary mr-1 bg-dark-green">' . __('app.new') . '</span></'.$tag.'>' : '';
}
public function mentionUser(): BelongsToMany
{
return $this->belongsToMany(User::class, 'mention_users')->withoutGlobalScope(ActiveScope::class)->using(MentionUser::class);
}
public function ticketMention(): HasMany
{
return $this->hasMany(MentionUser::class, 'ticket_id');
}
}