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<?php
namespace App\Notifications;
use App\Models\EmailNotificationSetting;
use App\Models\TicketReply;
use Illuminate\Notifications\Messages\SlackMessage;
use Illuminate\Support\HtmlString;
class NewTicketReply extends BaseNotification
{
/**
* Create a new notification instance.
*
* @return void
*/
private $ticket;
private $ticketReply;
private $emailSetting;
public function __construct(TicketReply $ticket)
{
$this->ticketReply = $ticket;
$this->ticket = $ticket->ticket;
$this->company = $this->ticket->company;
$this->emailSetting = EmailNotificationSetting::where('company_id', $this->company->id)->where('slug', 'new-support-ticket-request')->first();
}
/**
* Get the notification's delivery channels.
*
* @param mixed $notifiable
* @return array
*/
public function via($notifiable)
{
$via = ['database'];
if ($this->emailSetting->send_email == 'yes' && $notifiable->email_notifications && $notifiable->email != '') {
array_push($via, 'mail');
}
if ($this->emailSetting->send_slack == 'yes' && $this->company->slackSetting->status == 'active' && $notifiable->isEmployee($notifiable->id)) {
array_push($via, 'slack');
}
return $via;
}
public function toMail($notifiable)
{
$build = parent::build();
$url = route('tickets.show', $this->ticket->ticket_number);
$url = getDomainSpecificUrl($url, $this->company);
if($this->ticketReply->user_id == $notifiable->id)
{
$text = '<p>' . __('email.ticketReply.repliedText') . $this->ticket->subject . ' #'. $this->ticket->ticket_number . '</p>' . __('app.by') . ' ' .$this->ticketReply->user->name;
}
else
{
$text = '<p>' . __('email.ticketReply.receivedText') . $this->ticket->subject . ' #'. $this->ticket->ticket_number . '</p>' . __('app.by') . ' ' .$this->ticketReply->user->name;
}
$content = new HtmlString($text);
return $build
->subject(__('email.ticketReply.subject') . ' - ' . $this->ticket->subject)
->markdown('mail.email', [
'url' => $url,
'content' => $content,
'themeColor' => $this->company->header_color,
'actionText' => __('email.ticketReply.action'),
'notifiableName' => $notifiable->name
]);
}
public function toSlack($notifiable)
{
$slack = $notifiable->company->slackSetting;
$message = (new SlackMessage())
->from(config('app.name'))
->image($slack->slack_logo_url);
if (count($notifiable->employee) > 0 && (!is_null($notifiable->employee[0]->slack_username) && ($notifiable->employee[0]->slack_username != ''))) {
return $message
->to('@' . $notifiable->employee[0]->slack_username)
->content('*' . __('email.ticketReply.subject') . '*' . "\n" . $this->ticket->subject . "\n" . __('modules.tickets.requesterName') . ' - ' . $this->ticket->requester->name . "\n" . '<' . route('tickets.show', $this->ticket->ticket_number) . '|' . __('modules.tickets.ticket') . ' #' . $this->ticket->id . '>' . "\n");
}
return $message->content('*' . __('email.ticketReply.subject') . '*' . "\n" .'This is a redirected notification. Add slack username for *' . $notifiable->name . '*');
}
/**
* Get the array representation of the notification.
*
* @param mixed $notifiable
* @return array
*/
//phpcs:ignore
public function toArray($notifiable)
{
return [
'id' => $this->ticket->id,
'created_at' => $this->ticketReply->created_at->format('Y-m-d H:i:s'),
'subject' => $this->ticket->subject,
'user_id' => $this->ticketReply->user_id,
'status' => $this->ticket->status,
'agent_id' => $this->ticket->agent_id,
'ticket_number' => $this->ticket->ticket_number
];
}
}