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@php
$manageTypePermission = user()->permission('manage_ticket_type');
$manageAgentPermission = user()->permission('manage_ticket_agent');
$manageChannelPermission = user()->permission('manage_ticket_channel');
$manageGroupPermission = user()->permission('manage_ticket_groups');
@endphp
<link rel="stylesheet" href="{{ asset('vendor/css/dropzone.min.css') }}">
<link rel="stylesheet" href="{{ asset('vendor/css/tagify.css') }}">
<div class="row">
<div class="col-sm-12">
<x-form id="save-ticket-data-form">
<input type="hidden" id="replyID">
<div class="add-client bg-white rounded">
<h4 class="mb-0 p-20 f-21 font-weight-normal text-capitalize border-bottom-grey">
@lang('modules.tickets.ticketDetail')</h4>
<div class="row p-20">
@if (!in_array('client', user_roles()))
@if ($addPermission == 'all')
@if (!(isset($client)) && !(isset($employee)) && in_array('clients', user_modules()) && in_array('employees', user_modules()))
<div class="col-md-4">
<div class="form-group my-3">
<x-forms.label fieldId="requester-client"
:fieldLabel="__('modules.tickets.requester')"/>
<div class="d-flex">
<x-forms.radio fieldId="requester-client" :fieldLabel="__('app.client')"
fieldName="requester_type" fieldValue="client"
checked="true">
</x-forms.radio>
<x-forms.radio fieldId="requester-employee" :fieldLabel="__('app.employee')"
fieldValue="employee"
fieldName="requester_type"></x-forms.radio>
</div>
</div>
</div>
@elseif(!in_array('employees', user_modules()))
<input type="hidden" name="requester_type" id="requester_type" value="client">
@elseif(!in_array('clients', user_modules()))
<input type="hidden" name="requester_type" id="requester_type" value="employee">
@endif
<input type = "hidden" name = "mention_user_ids" id = "mentionUserId" class ="mention_user_ids">
<div class="col-md-4 @if (isset($employee) || !in_array('clients', user_modules())) d-none @endif " id="client-requester">
@if (isset($client) && !is_null($client))
<x-forms.label fieldId="requester-client" class="mt-3"
:fieldLabel="__('modules.tickets.requesterName')"/>
<input type="hidden" name="client_id" id="client_id" value="{{ $client->id }}">
<input type="text" value="{{ $client->name }}"
class="form-control height-35 f-15 readonly-background" readonly>
@else
<x-forms.select fieldId="client_id"
:fieldLabel="__('modules.tickets.requesterName')"
fieldName="client_id"
search="true" alignRight="true" fieldRequired="true">
<option value="">--</option>
@foreach ($clients as $client)
<x-user-option :user="$client" :additionalText="$client->clientDetails->company_name" />
@endforeach
</x-forms.select>
@endif
</div>
<div class="col-md-4 @if (!(isset($employee)) && in_array('clients', user_modules())) d-none @endif" id="employee-requester">
@if(isset($employee) && !is_null($employee))
<x-forms.label class="my-3" fieldId="requestuser_id"
:fieldLabel="__('modules.tickets.requesterName')"
fieldRequired="true">
</x-forms.label>
<input type="hidden" name="user_id" id="user_id" value="{{ $employee->id }}">
<input type="text" value="{{ $employee->name }}"
class="form-control height-35 f-15 readonly-background" readonly>
@else
<x-forms.label class="my-3" fieldId="requestuser_id"
:fieldLabel="__('modules.tickets.requesterName')"
fieldRequired="true">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" name="user_id" id="user_id"
data-live-search="true" data-size="8">
<option value="">--</option>
@foreach ($employees as $employee)
<x-user-option :user="$employee" />
@endforeach
</select>
</x-forms.input-group>
@endif
</div>
@else
<input type="hidden" name="requester_type" value="employee">
<input type="hidden" name="user_id" value="{{ user()->id }}">
@endif
@else
<input type="hidden" name="requester_type" value="client">
<input type="hidden" name="client_id" value="{{ user()->id }}">
@endif
<div class="col-md-4 assign_group">
<x-forms.label class="mt-3" fieldId="ticket_group" fieldRequired="true"
:fieldLabel="__('modules.tickets.assignGroup')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" id="ticket_group" name="group_id"
data-live-search="true">
@foreach ($groups as $group)
<option value="{{ $group->id }}">{{ $group->group_name }}</option>
@endforeach
</select>
@if($manageGroupPermission == 'all')
<x-slot name="append">
<button id="manage-groups" type="button"
class="btn btn-outline-secondary border-grey">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
@if (!in_array('client', user_roles()))
<div class="col-md-6 col-lg-3">
<x-forms.label class="mt-3" fieldId="ticket_agent_id" :fieldLabel="__('modules.tickets.agent')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" name="agent_id" id="ticket_agent_id"
data-live-search="true" data-size="8">
<option value="">--</option>
@foreach ($groups as $group)
@if (count($group->enabledAgents) > 0)
<optgroup label="{{ $group->group_name }}">
@foreach ($group->enabledAgents as $agent)
<x-user-option :user="$agent->user" :agent="true"></x-user-option>
@endforeach
</optgroup>
@endif
@endforeach
</select>
@if ($manageAgentPermission == 'all')
<x-slot name="append">
<button id="add-agent" type="button"
class="btn btn-outline-secondary border-grey"
data-toggle="tooltip" data-original-title="{{ __('app.addNew').' '.__('modules.tickets.agent') }}">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
@endif
<div class="col-md-12">
<x-forms.text :fieldLabel="__('modules.tickets.ticketSubject')" fieldName="subject"
fieldRequired="true" fieldId="subject"/>
</div>
<div class="col-md-12">
<div class="form-group my-3">
<x-forms.label fieldId="description" :fieldLabel="__('app.description')"
fieldRequired="true">
</x-forms.label>
<div id="description"></div>
<textarea name="description" id="description-text" class="d-none"></textarea>
</div>
<div class="my-3">
<a class="f-15 f-w-500" href="javascript:;" id="add-file"><i
class="fa fa-paperclip font-weight-bold mr-1"></i>@lang('modules.projects.uploadFile')
</a>
</div>
</div>
</div>
<div class="row px-4">
<div class="col-md-12">
<x-forms.file-multiple class="mr-0 mr-lg-2 mr-md-2 upload-section d-none"
:fieldLabel="__('app.menu.addFile')"
fieldName="file" fieldId="ticket-file-upload-dropzone"/>
<input type="hidden" name="image_url" id="image_url">
</div>
</div>
<h4 class="mb-0 p-20 f-21 font-weight-normal text-capitalize border-top-grey">
<a href="javascript:;" class="text-dark toggle-other-details"><i class="fa fa-chevron-down"></i>
@lang('modules.client.clientOtherDetails')</a>
</h4>
<div class="row p-20 d-none" id="other-details">
<div class="col-md-6 col-lg-4">
<x-forms.select fieldId="priority" :fieldLabel="__('modules.tasks.priority')"
fieldName="priority">
<option data-content="<i class='fa fa-circle mr-2 text-dark-green'></i> {{ __('app.low')}}"
value="low">{{ __('app.low') }}</option>
<option data-content="<i class='fa fa-circle mr-2 text-blue'></i> {{ __('app.medium')}}"
value="medium">@lang('app.medium')</option>
<option data-content="<i class='fa fa-circle mr-2 text-warning'></i> {{ __('app.high')}}"
value="high">@lang('app.high')</option>
<option data-content="<i class='fa fa-circle mr-2 text-red'></i> {{ __('app.urgent')}}"
value="urgent">@lang('app.urgent')</option>
</x-forms.select>
</div>
<div class="col-md-6 col-lg-4">
<x-forms.label class="my-3" fieldId="ticket_type_id" :fieldLabel="__('modules.invoices.type')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" name="type_id" id="ticket_type_id"
data-live-search="true" data-size="8">
<option value="">--</option>
@foreach ($types as $type)
<option value="{{ $type->id }}">{{ $type->type }}</option>
@endforeach
</select>
@if ($manageTypePermission == 'all')
<x-slot name="append">
<button id="add-type" type="button"
class="btn btn-outline-secondary border-grey"
data-toggle="tooltip" data-original-title="{{ __('app.addNew').' '.__('modules.tickets.ticketType') }}">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
<div class="col-md-6 col-lg-4">
<x-forms.label class="my-3" fieldId="ticket_channel_id"
:fieldLabel="__('modules.tickets.channelName')">
</x-forms.label>
<x-forms.input-group>
<select class="form-control select-picker" name="channel_id" id="ticket_channel_id"
data-live-search="true" data-size="8">
<option value="">--</option>
@foreach ($channels as $channel)
<option value="{{ $channel->id }}">{{ $channel->channel_name }}
</option>
@endforeach
</select>
@if ($manageChannelPermission == 'all')
<x-slot name="append">
<button id="add-channel" type="button"
class="btn btn-outline-secondary border-grey"
data-toggle="tooltip" data-original-title="{{ __('app.add').' '.__('modules.tickets.ticketChannel') }}">@lang('app.add')</button>
</x-slot>
@endif
</x-forms.input-group>
</div>
<div class="col-md-12">
<x-forms.text fieldId="tags" :fieldLabel="__('modules.tickets.tags')" fieldName="tags"/>
</div>
<x-forms.custom-field :fields="$fields" class="col-md-12"></x-forms.custom-field>
</div>
<x-form-actions>
<x-forms.button-primary id="save-ticket-form" class="mr-3" icon="check">@lang('app.save')
</x-forms.button-primary>
<x-forms.button-cancel :link="route('tickets.index')" class="border-0">@lang('app.cancel')
</x-forms.button-cancel>
</x-form-actions>
</div>
</x-form>
</div>
</div>
<script src="{{ asset('vendor/jquery/dropzone.min.js') }}"></script>
<script src="{{ asset('vendor/jquery/tagify.min.js') }}"></script>
<script>
$(document).ready(function () {
$('#add-file').click(function () {
$('.upload-section').removeClass('d-none');
$('#add-file').addClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
getAgents($('#ticket_group').val());
function getAgents(groupId){
var url = "{{ route('tickets.agent_group', ':id')}}";
url = url.replace(':id', groupId);
$.easyAjax({
url: url,
type: "GET",
success: function(response)
{
var userValues = (response.groupData);
destory_editor('#description');
quillMention(userValues, '#description');
var options = [];
var rData = [];
if($.isArray(response.data))
{
rData = response.data;
$.each(rData, function(index, value) {
var selectData = '';
options.push(value);
});
$('#ticket_agent_id').html('<option value="">--</option>' + options);
}
else
{
$('#ticket_agent_id').html(response.data);
}
$('#ticket_agent_id').selectpicker('refresh');
}
});
}
$('#ticket_group').change(function(){
var id = $(this).val();
getAgents(id)
})
//Dropzone class
var ticketDropzone = new Dropzone("div#ticket-file-upload-dropzone", {
dictDefaultMessage: "{{ __('app.dragDrop') }}",
url: "{{ route('ticket-files.store') }}",
headers: {
'X-CSRF-TOKEN': '{{ csrf_token() }}'
},
paramName: "file",
maxFilesize: DROPZONE_MAX_FILESIZE,
maxFiles: DROPZONE_MAX_FILES,
autoProcessQueue: false,
uploadMultiple: true,
addRemoveLinks: true,
parallelUploads: DROPZONE_MAX_FILES,
acceptedFiles: DROPZONE_FILE_ALLOW,
init: function () {
ticketDropzone = this;
}
});
ticketDropzone.on('sending', function (file, xhr, formData) {
var ids = $('#replyID').val();
formData.append('ticket_reply_id', ids);
$.easyBlockUI();
});
ticketDropzone.on('uploadprogress', function () {
$.easyBlockUI();
});
ticketDropzone.on('queuecomplete', function () {
var msgs = "@lang('messages.addDiscussion')";
window.location.href = "{{ route('tickets.index') }}";
});
ticketDropzone.on('removedfile', function () {
var grp = $('div#file-upload-dropzone').closest(".form-group");
var label = $('div#file-upload-box').siblings("label");
$(grp).removeClass("has-error");
$(label).removeClass("is-invalid");
});
ticketDropzone.on('error', function (file, message) {
ticketDropzone.removeFile(file);
var grp = $('div#file-upload-dropzone').closest(".form-group");
var label = $('div#file-upload-box').siblings("label");
$(grp).find(".help-block").remove();
var helpBlockContainer = $(grp);
if (helpBlockContainer.length == 0) {
helpBlockContainer = $(grp);
}
helpBlockContainer.append('<div class="help-block invalid-feedback">' + message + '</div>');
$(grp).addClass("has-error");
$(label).addClass("is-invalid");
});
var input = document.querySelector('input[name=tags]'),
// init Tagify script on the above inputs
tagify = new Tagify(input);
$("input[name=requester_type]").click(function () {
$('#client-requester, #employee-requester').toggleClass('d-none');
});
/* open add agent modal */
$('body').on('click', '#add-agent', function () {
var url = "{{ route('ticket-agents.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
/* open add agent modal */
$('body').on('click', '#add-channel', function () {
var url = "{{ route('ticketChannels.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
/* open add agent modal */
$('body').on('click', '#add-type', function () {
var url = "{{ route('ticketTypes.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
$('#save-ticket-form').click(function () {
var note = document.getElementById('description').children[0].innerHTML;
document.getElementById('description-text').value = note;
var mention_user_id = $('#description span[data-id]').map(function(){
return $(this).attr('data-id')
}).get();
$('#mentionUserId').val(mention_user_id.join(','));
const url = "{{ route('tickets.store') }}";
$.easyAjax({
url: url,
container: '#save-ticket-data-form',
type: "POST",
disableButton: true,
blockUI: true,
file: true,
buttonSelector: "#save-ticket-form",
data: $('#save-ticket-data-form').serialize(),
success: function (response) {
if (response.status == 'success') {
if (ticketDropzone.getQueuedFiles().length > 0) {
$('#replyID').val(response.replyID);
ticketDropzone.processQueue();
} else {
window.location.href = response.redirectUrl;
}
}
}
});
});
$('#create_task_category').click(function () {
const url = "{{ route('taskCategory.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
$('#department-setting').click(function () {
const url = "{{ route('departments.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
$('#client_view_task').change(function () {
$('#clientNotification').toggleClass('d-none');
});
$('#set_time_estimate').change(function () {
$('#set-time-estimate-fields').toggleClass('d-none');
});
$('#repeat-task').change(function () {
$('#repeat-fields').toggleClass('d-none');
});
$('#dependent-task').change(function () {
$('#dependent-fields').toggleClass('d-none');
});
$('.toggle-other-details').click(function () {
$(this).find('svg').toggleClass('fa-chevron-down fa-chevron-up');
$('#other-details').toggleClass('d-none');
});
$('#createTaskLabel').click(function () {
const url = "{{ route('task-label.create') }}";
$(MODAL_XL + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_XL, url);
});
$('#add-project').click(function () {
$(MODAL_XL).modal('show');
const url = "{{ route('projects.create') }}";
$.easyAjax({
url: url,
blockUI: true,
container: MODAL_XL,
success: function (response) {
if (response.status == "success") {
$(MODAL_XL + ' .modal-body').html(response.html);
$(MODAL_XL + ' .modal-title').html(response.title);
init(MODAL_XL);
}
}
});
});
$('#add-employee').click(function () {
$(MODAL_XL).modal('show');
const url = "{{ route('employees.create') }}";
$.easyAjax({
url: url,
blockUI: true,
container: MODAL_XL,
success: function (response) {
if (response.status == "success") {
$(MODAL_XL + ' .modal-body').html(response.html);
$(MODAL_XL + ' .modal-title').html(response.title);
init(MODAL_XL);
}
}
});
});
$('#manage-groups').click(function() {
var url = "{{ route('ticket-groups.create') }}";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
init(RIGHT_MODAL);
});
</script>